Our Privacy Policy

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Privacy Policy of Ledgers Canada

Effective Date: January 1, 2026

1. Introduction

Ledgers Canada is committed to protecting the privacy and personal information of our customers, employees, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Accountability

We are responsible for personal information under our control and have designated a Privacy Officer to ensure compliance with this policy and applicable privacy laws.

Privacy Officer Contact Information:
Daniel Haslam
clientcare@ledgers.com
905-898-6320
101-17700 Yonge St. Newmarket, ON L3Y 8Z4

3. What Personal Information We Collect

We may collect the following types of personal information:

• Name, address, email, and phone number
• Payment and billing information
• Account credentials
• IP address and online identifiers
• Any other information you provide to us voluntarily

We limit collection to what is necessary for the purposes identified below.

4. Purpose of Collection

We collect, use, and disclose personal information for the following purposes:

• To provide products and services
• To process transactions
• To communicate with you
• To improve our services and user experience
• To comply with legal and regulatory requirements

We will identify purposes before or at the time of collection.

5. Consent

We obtain your knowledge and consent before collecting, using, or disclosing your personal information, except where permitted or required by law.

You may withdraw consent at any time, subject to legal or contractual restrictions.

6. Limiting Use, Disclosure, and Retention

We will not use or disclose personal information for purposes other than those for which it was collected, except with your consent or as required by law.

We retain personal information only as long as necessary to fulfill those purposes.

7. Accuracy

We take reasonable steps to ensure that personal information is accurate, complete, and up to date.

8. Safeguards

We protect personal information using appropriate security measures, including:

• Physical safeguards (e.g., locked offices)
• Organizational safeguards  (e.g., access controls)
• Technological safeguards (e.g., encryption, firewalls)

9. Openness

We make information about our privacy policies and practices readily available to individuals upon request.

10. Individual Access

You have the right to request access to your personal information and request corrections if it is inaccurate or incomplete.

Requests can be made using the contact information provided above.

11. Challenging Compliance

You may address any concerns about our compliance with this Privacy Policy to our Privacy Officer.

We will investigate all complaints and take appropriate measures.

12. Cookies and Website Tracking

We may use cookies and similar technologies to enhance user experience and analyze website usage.

You can manage your cookie preferences through your browser settings.

13. Third-Party Services

We may use third-party service providers. These providers are required to protect your personal information and use it only for the services they provide to us.

14. Cross-Border Transfers

Your personal information may be stored or processed outside of Canada. In such cases, it may be subject to the laws of those jurisdictions.

15. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

SMS Messaging:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

By providing my phone number to Ledgers Canada, I agree and acknowledge that Ledgers Canada may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to opt out by replying “STOP", assistance can be found by texting "HELP". For more information on how your data will be handled please visit: https://ledgers.com/privacy-policy

Contact UsIf you have questions about this Privacy Policy or how your personal information is handled, please contact us at: clientcare@ledgers.com 905-898-6320